Voice of the Customer (VoC) Tools Market, Global Outlook and Forecast 2024-2031

Report ID: 1212435 | Published Date: Jan 2025 | No. of Page: 68 | Base Year: 2024 | Rating: 4.2 | Webstory: Check our Web story
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1 Introduction to Research & Analysis Reports
    1.1 Voice of the Customer (VoC) Tools Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Voice of the Customer (VoC) Tools Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Voice of the Customer (VoC) Tools Overall Market Size
    2.1 Global Voice of the Customer (VoC) Tools Market Size: 2021 VS 2028
    2.2 Global Voice of the Customer (VoC) Tools Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Voice of the Customer (VoC) Tools Players in Global Market
    3.2 Top Global Voice of the Customer (VoC) Tools Companies Ranked by Revenue
    3.3 Global Voice of the Customer (VoC) Tools Revenue by Companies
    3.4 Top 3 and Top 5 Voice of the Customer (VoC) Tools Companies in Global Market, by Revenue in 2021
    3.5 Global Companies Voice of the Customer (VoC) Tools Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Voice of the Customer (VoC) Tools Players in Global Market
        3.6.1 List of Global Tier 1 Voice of the Customer (VoC) Tools Companies
        3.6.2 List of Global Tier 2 and Tier 3 Voice of the Customer (VoC) Tools Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global Voice of the Customer (VoC) Tools Market Size Markets, 2021 & 2028
        4.1.2 Cloud-Based
        4.1.3 On-Premise
    4.2 By Type - Global Voice of the Customer (VoC) Tools Revenue & Forecasts
        4.2.1 By Type - Global Voice of the Customer (VoC) Tools Revenue, 2017-2022
        4.2.2 By Type - Global Voice of the Customer (VoC) Tools Revenue, 2023-2028
        4.2.3 By Type - Global Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Voice of the Customer (VoC) Tools Market Size, 2021 & 2028
        5.1.2 Retailers
        5.1.3 One-stop Shop
        5.1.4 E-commerce
        5.1.5 Others
    5.2 By Application - Global Voice of the Customer (VoC) Tools Revenue & Forecasts
        5.2.1 By Application - Global Voice of the Customer (VoC) Tools Revenue, 2017-2022
        5.2.2 By Application - Global Voice of the Customer (VoC) Tools Revenue, 2023-2028
        5.2.3 By Application - Global Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global Voice of the Customer (VoC) Tools Market Size, 2021 & 2028
    6.2 By Region - Global Voice of the Customer (VoC) Tools Revenue & Forecasts
        6.2.1 By Region - Global Voice of the Customer (VoC) Tools Revenue, 2017-2022
        6.2.2 By Region - Global Voice of the Customer (VoC) Tools Revenue, 2023-2028
        6.2.3 By Region - Global Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America Voice of the Customer (VoC) Tools Revenue, 2017-2028
        6.3.2 US Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.3.3 Canada Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.3.4 Mexico Voice of the Customer (VoC) Tools Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe Voice of the Customer (VoC) Tools Revenue, 2017-2028
        6.4.2 Germany Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.4.3 France Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.4.4 U.K. Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.4.5 Italy Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.4.6 Russia Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.4.7 Nordic Countries Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.4.8 Benelux Voice of the Customer (VoC) Tools Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia Voice of the Customer (VoC) Tools Revenue, 2017-2028
        6.5.2 China Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.5.3 Japan Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.5.4 South Korea Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.5.5 Southeast Asia Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.5.6 India Voice of the Customer (VoC) Tools Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America Voice of the Customer (VoC) Tools Revenue, 2017-2028
        6.6.2 Brazil Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.6.3 Argentina Voice of the Customer (VoC) Tools Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Voice of the Customer (VoC) Tools Revenue, 2017-2028
        6.7.2 Turkey Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.7.3 Israel Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.7.4 Saudi Arabia Voice of the Customer (VoC) Tools Market Size, 2017-2028
        6.7.5 UAE Voice of the Customer (VoC) Tools Market Size, 2017-2028
7 Players Profiles
    7.1 Qualaroo
        7.1.1 Qualaroo Corporate Summary
        7.1.2 Qualaroo Business Overview
        7.1.3 Qualaroo Voice of the Customer (VoC) Tools Major Product Offerings
        7.1.4 Qualaroo Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.1.5 Qualaroo Key News
    7.2 Feedier
        7.2.1 Feedier Corporate Summary
        7.2.2 Feedier Business Overview
        7.2.3 Feedier Voice of the Customer (VoC) Tools Major Product Offerings
        7.2.4 Feedier Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.2.5 Feedier Key News
    7.3 Zonka Feedback
        7.3.1 Zonka Feedback Corporate Summary
        7.3.2 Zonka Feedback Business Overview
        7.3.3 Zonka Feedback Voice of the Customer (VoC) Tools Major Product Offerings
        7.3.4 Zonka Feedback Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.3.5 Zonka Feedback Key News
    7.4 InMoment
        7.4.1 InMoment Corporate Summary
        7.4.2 InMoment Business Overview
        7.4.3 InMoment Voice of the Customer (VoC) Tools Major Product Offerings
        7.4.4 InMoment Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.4.5 InMoment Key News
    7.5 Clarabridge
        7.5.1 Clarabridge Corporate Summary
        7.5.2 Clarabridge Business Overview
        7.5.3 Clarabridge Voice of the Customer (VoC) Tools Major Product Offerings
        7.5.4 Clarabridge Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.5.5 Clarabridge Key News
    7.6 Qualtrics
        7.6.1 Qualtrics Corporate Summary
        7.6.2 Qualtrics Business Overview
        7.6.3 Qualtrics Voice of the Customer (VoC) Tools Major Product Offerings
        7.6.4 Qualtrics Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.6.5 Qualtrics Key News
    7.7 Feedbackify
        7.7.1 Feedbackify Corporate Summary
        7.7.2 Feedbackify Business Overview
        7.7.3 Feedbackify Voice of the Customer (VoC) Tools Major Product Offerings
        7.7.4 Feedbackify Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.7.5 Feedbackify Key News
    7.8 Verint Foresee
        7.8.1 Verint Foresee Corporate Summary
        7.8.2 Verint Foresee Business Overview
        7.8.3 Verint Foresee Voice of the Customer (VoC) Tools Major Product Offerings
        7.8.4 Verint Foresee Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.8.5 Verint Foresee Key News
    7.9 Opinionlab
        7.9.1 Opinionlab Corporate Summary
        7.9.2 Opinionlab Business Overview
        7.9.3 Opinionlab Voice of the Customer (VoC) Tools Major Product Offerings
        7.9.4 Opinionlab Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.9.5 Opinionlab Key News
    7.10 Usabilla
        7.10.1 Usabilla Corporate Summary
        7.10.2 Usabilla Business Overview
        7.10.3 Usabilla Voice of the Customer (VoC) Tools Major Product Offerings
        7.10.4 Usabilla Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.10.5 Usabilla Key News
    7.11 Wootric
        7.11.1 Wootric Corporate Summary
        7.11.2 Wootric Business Overview
        7.11.3 Wootric Voice of the Customer (VoC) Tools Major Product Offerings
        7.11.4 Wootric Voice of the Customer (VoC) Tools Revenue in Global Market (2017-2022)
        7.11.5 Wootric Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. Voice of the Customer (VoC) Tools Market Opportunities & Trends in Global Market
    Table 2. Voice of the Customer (VoC) Tools Market Drivers in Global Market
    Table 3. Voice of the Customer (VoC) Tools Market Restraints in Global Market
    Table 4. Key Players of Voice of the Customer (VoC) Tools in Global Market
    Table 5. Top Voice of the Customer (VoC) Tools Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global Voice of the Customer (VoC) Tools Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global Voice of the Customer (VoC) Tools Revenue Share by Companies, 2017-2022
    Table 8. Global Companies Voice of the Customer (VoC) Tools Product Type
    Table 9. List of Global Tier 1 Voice of the Customer (VoC) Tools Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 Voice of the Customer (VoC) Tools Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - Voice of the Customer (VoC) Tools Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - Voice of the Customer (VoC) Tools Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - Voice of the Customer (VoC) Tools Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - Voice of the Customer (VoC) Tools Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global Voice of the Customer (VoC) Tools Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global Voice of the Customer (VoC) Tools Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2023-2028
    Table 30. Qualaroo Corporate Summary
    Table 31. Qualaroo Voice of the Customer (VoC) Tools Product Offerings
    Table 32. Qualaroo Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 33. Feedier Corporate Summary
    Table 34. Feedier Voice of the Customer (VoC) Tools Product Offerings
    Table 35. Feedier Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 36. Zonka Feedback Corporate Summary
    Table 37. Zonka Feedback Voice of the Customer (VoC) Tools Product Offerings
    Table 38. Zonka Feedback Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 39. InMoment Corporate Summary
    Table 40. InMoment Voice of the Customer (VoC) Tools Product Offerings
    Table 41. InMoment Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 42. Clarabridge Corporate Summary
    Table 43. Clarabridge Voice of the Customer (VoC) Tools Product Offerings
    Table 44. Clarabridge Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 45. Qualtrics Corporate Summary
    Table 46. Qualtrics Voice of the Customer (VoC) Tools Product Offerings
    Table 47. Qualtrics Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 48. Feedbackify Corporate Summary
    Table 49. Feedbackify Voice of the Customer (VoC) Tools Product Offerings
    Table 50. Feedbackify Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 51. Verint Foresee Corporate Summary
    Table 52. Verint Foresee Voice of the Customer (VoC) Tools Product Offerings
    Table 53. Verint Foresee Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 54. Opinionlab Corporate Summary
    Table 55. Opinionlab Voice of the Customer (VoC) Tools Product Offerings
    Table 56. Opinionlab Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 57. Usabilla Corporate Summary
    Table 58. Usabilla Voice of the Customer (VoC) Tools Product Offerings
    Table 59. Usabilla Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
    Table 60. Wootric Corporate Summary
    Table 61. Wootric Voice of the Customer (VoC) Tools Product Offerings
    Table 62. Wootric Voice of the Customer (VoC) Tools Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. Voice of the Customer (VoC) Tools Segment by Type in 2021
    Figure 2. Voice of the Customer (VoC) Tools Segment by Application in 2021
    Figure 3. Global Voice of the Customer (VoC) Tools Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global Voice of the Customer (VoC) Tools Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global Voice of the Customer (VoC) Tools Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by Voice of the Customer (VoC) Tools Revenue in 2021
    Figure 8. By Type - Global Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
    Figure 9. By Application - Global Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
    Figure 10. By Region - Global Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
    Figure 11. By Country - North America Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
    Figure 12. US Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
    Figure 16. Germany Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 17. France Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
    Figure 24. China Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 28. India Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
    Figure 30. Brazil Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa Voice of the Customer (VoC) Tools Revenue Market Share, 2017-2028
    Figure 33. Turkey Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE Voice of the Customer (VoC) Tools Revenue, (US$, Mn), 2017-2028
    Figure 37. Qualaroo Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. Feedier Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. Zonka Feedback Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. InMoment Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. Clarabridge Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. Qualtrics Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. Feedbackify Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. Verint Foresee Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. Opinionlab Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. Usabilla Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 47. Wootric Voice of the Customer (VoC) Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
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Frequently Asked Questions
Voice of the Customer Tools Market report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Voice of the Customer Tools Market report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Voice of the Customer Tools Market report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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